Payment Policy

Effective Date: 24/04/2025

At Excel Shipping Containers, we strive to make the payment process simple, secure, and transparent. This Payment Policy outlines our accepted payment methods, terms, and related procedures to ensure a smooth transaction for all customers.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Bank Wire Transfers (Preferred)

  • Zelle

  • Cash Payments (For Local Orders or Pickups Only)

  • Certified Checks or Bank Drafts (Subject to verification)

We do not accept credit card payments at this time unless otherwise agreed upon in writing.

2. Payment Terms

  • Full payment is required before dispatch or delivery of any container.

  • Orders are only processed once payment has been received and cleared in full.

  • For custom or modified containers, a deposit may be required upfront, with the remaining balance due prior to completion or delivery.

3. Payment Confirmation

Once your payment is received, you will receive a confirmation email with:

  • Your order summary

  • Estimated delivery timeline

  • Receipt of payment

If you do not receive confirmation within 24 hours, please contact us immediately.

4. Invoicing

Upon request, we can issue a formal invoice detailing your container order, payment terms, and banking information. Please ensure that all billing details are correct before making a payment.

5. Fraud Prevention

For security reasons, we may verify your identity or request additional documentation before processing high-value orders. This helps protect both parties against fraud.

6. Late or Non-Payment

Failure to complete payment within the agreed timeframe may result in:

  • Order cancellation

  • Delayed delivery

  • Additional administrative or restocking fees

We reserve the right to withhold delivery or modify service terms until payment is received in full.

7. Refunds and Disputes

Please refer to our Returns & Refunds Policy for details on refund eligibility and the resolution of disputes related to payments.

8. Contact for Payment Assistance

If you have any questions or need assistance with your payment, please reach out to:

Email: sales@excelshippingcontainers.com
Phone/WhatsApp: +1(929) 773-2817